[Original 'Information Part 1' 24/05/2014]
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I want to revisit the topic of Information and privacy policies.
Why is it important for companies to NOT have access to your information?
Simply because they can share that information with people you would consider strangers, even intimate details. Sure there are companies with long standing reputations that worked to build up your trust.. sure sure. But their privacy policies have.. certain devices, inner workings, whether or not they will *actually* protect you.
Last year I used a Samsung Phone for the first time, it was my first interaction with Samsung as a company. I read their PP (Privacy Policy) which seemed a little strange but OK I'm new to Samsung Android Phones I'll just wait it out for a bit until I feel a bit more comfortable. I was trying to download themes.. I didn't care if these themes were from Google or Samsung, I only wanted a selection.. I was down right aghast at the PP for their theming app: They wanted access to the entire phone but in the PP they say they will share it with third parties!
So let me get this straight.. you can active and take pictures/video/audio from my phone whenever you please and share them with third parties?? you can access all video, pictures and everything I write and share that with third parties? that PP is EVIL.
I don't know Samsung as a company.. but I don't use that phone unless I can use applications created by Google or other companies.
Let me be crystal clear: you cannot do both it is EVIL.
There are two types of PP.. the third is ILLEGAL in every country of the world except dictatorships.
First type of PP is a 'Walled Garden' The company you deal with has access to your information, but no other companies do. The trustworthy companies also say that they do NOT share your information even with subsidiaries. None of this data should personally identify you, it should not include your name, address, location, what you look like (tagging), your private text messages. It SHOULD have, your browsing data (except if using private mode) what things you bought and how long you took to decide to buy them. that's it. nothing more. In exchange for this analytical data they give you free programs. Information aggregation is a different thing, in the same field, where they take all your text data and put it through a supercomputer to predict what humans are most likely to do, used for marketing and politics. None of the data that identifies you should be included in that either but some of your personal conversations may go with the rest of the aggregation.
Analytics vs aggregation, analytics is where a human sorts through your data, they should not be able to show up at your house and tell you about you. Aggregation is when all the info is dumped into a computer and it sorts out which products are bad for the market and which are good e.g 'Stacy is talking in chat to Carol.. Stacy says: ohw this nail polish from manufacturer A is bad, manufacturer B was much better..' Manufacturer A wants to know if their product-line will continue being successful after launch or if to cut their losses. Aggregation has the answer. Sharing information via aggregation is OK because even though it is not stripped of all personally identifiable data, no human will ever read it. Humans innately can understand context, but computers do not, this is why aggregation is OK and analytics cannot share your information with third parties, because humans DO understand context.
Second type is a 'Open Park' style of PP. Think of a park.. you can look around and see what is, say.. the most popular colour of t-shirt in that park on that day. Open Park gives next to zero information (pretty much just your email address & age) and companies need to guess what you are doing. No access to anything personal or private.. and if they find out something about you, they can share it with whomever they like.
The Evil Third Way:
Take all your data and share it however they like. This was what Samsung did for the PP on their Theme App.
What kind of lawyers did Samsung employ to write this piece of filth?
Dewey, Cheatum and Howe?
Samsung imho is an evil company for this fact alone.
Shame as I regularly watch Casey Neistat and he is an endorsee of Samsung.
I wondered how he would feel about them activating his phone and taking pictures of him and Candice sharing a private moment? Or if he was with Francine?
Samsung has a few PP's for a few apps.. I saw one that was OK/grey and the rest slightly on the darker site but not 'evil'. the PP above was undoubtedly evil.
Dava
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Here have a read for yourself.. evil parts are in bold:
'Business partners' is propaganda for Third Party.
Effective: 01/11/2017
Samsung Electronics Co., Ltd., Samsung Electronics (UK) Limited (Data Controller for EU), and our affiliates (“Samsung”, “we”, “us”, “our”) know how important privacy is to our customers, and we strive to be clear about how we collect, use, disclose, transfer, and store your information. This Privacy Policy explains our information practices. This Privacy Policy applies to Samsung devices, websites or online applications that refer to or link to the Privacy Policy (collectively, our “Services”). This includes customer support for such devices, websites, or online applications.
While this Privacy Policy applies to all our Services, we also have provided certain specific privacy supplements that contain additional information about our practices in connection with particular Services. These supplements apply to your use of the Services they cover.
Please note that the Privacy Policy can also apply regardless of whether you use a computer, mobile phone, tablet, TV, or other device to access our Services. It is important that you read the Privacy Policy carefully because anytime you use our Services, you consent to the practices we describe in the Privacy Policy and the supplements.
It also is important that you check back often for updates to the Privacy Policy. If we update the Privacy Policy we will let you know about changes we consider to be material by placing a notice on relevant Services. By accessing or using our Services after we have placed such a notice, you consent to the new practice(s) identified in the update. The most current version of the Privacy Policy will always be available here https://account.samsung.com/membership/pp. You can check the “effective date” posted at the top to see when the Privacy Policy was last updated.
WHAT INFORMATION DO WE COLLECT ABOUT YOU?
Information you provide directly
Some Services enable you to give us information directly. For example:
- • A number of our Services enable users to create accounts or profiles. In connection with these Services, we may ask you to provide certain information about yourself to set up the account or profile. For example, you can submit certain information about yourself, such as your name and email address, when you create a Samsung account.
- • If you order a product or paid service from us, we may ask for your name, contact information, shipping and billing address(es), and credit card information in order to process your order.
- • Some of our Services enable you to communicate with other people. Those communications will be transmitted through our systems.
Information about your use of the Services
In addition to the information you provide, we may collect information about your use of our Services through software on your device and other means. For example, we may collect:
- • Device information - such as your hardware model, IMEI number and other unique device identifiers, MAC address, IP address, operating system versions, and settings of the device you use to access the Services.
- • Log information - such as the time and duration of your use of the Service, search query terms you enter through the Services, and any information stored in cookies that we have set on your device.
- • Location information - such as your device’s GPS signal or information about nearby Wi-Fi access points and cell towers that may be transmitted to us when you use certain Services.
- • Voice information - such as recordings of your voice that we make (and may store on our servers) when you use voice commands to control a Service. (Note that if we work with a third-party service provider that provides speech-to-text conversion services on our behalf. This provider may receive and store certain voice commands.)
- • Other information about your use of the Services, such as the apps you use, the websites you visit, and how you interact with content offered through a Service.
Information from third-party sources
We may receive information about you from publicly and commercially available sources (as permitted by law), which we may combine with other information we receive from or about you. We also may receive information about you from third-party social networking services when you choose to connect with those services.
Other Information We Collect
We also may collect other information about you, your device, or your use of the services in ways that we describe to you at the point of collection or otherwise with your consent.
You can choose not to provide us with certain types of information (e.g., information we request during Samsung account registration), but doing so may affect your ability to use some Services.
HOW DO WE USE YOUR INFORMATION?
We may use information we collect for the following purposes:
- • to register you or your device for a Service;
- • to provide a Service or feature you request;
- • to provide customised content and provide personalised services based on your past activities on our Services;
- • for advertising, such as providing customised advertisements, sponsored content and sending you promotional communications;
- • for assessment and analysis of our market, customers, products, and services (including asking you for your opinions on our products and services and carrying out customer surveys);
- • to understand the way people use our Services so that we can improve them and develop new products and services;
- • to provide maintenance services for your device;
- • to conduct free prize draws, prize competitions, or promotions, as permitted by law; and
- • otherwise with your consent.
We may combine information from or about you, including across different Services or devices, for purposes consistent with this Privacy Policy. For example, we may use your Samsung account details across all of the Services that require a Samsung account. Or we might base our recommendations for new things you’ll love on the services, content, and devices you already use. Depending on the reason for which we combine the data, and on the requirements of applicable law, specific controls for such combination may be made available, for instance in device or application settings menus, or by visiting applicable web pages.
TO WHOM DO WE DISCLOSE YOUR INFORMATION?
We will not disclose your information to third parties for their own independent marketing or business purposes without your consent. However, we may disclose your information to the following entities:
- • Affiliates. Your information may be shared among Samsung affiliates for the purposes described in this Privacy Policy. The term ‘affiliates’ refers to companies related to Samsung Electronics Co., Ltd. by common ownership or control. Our affiliates include companies with the Samsung Electronics name. Affiliates may also include other companies related by common ownership or control, such as Samsung SDS.
- • Business Partners. We also may share your information with trusted business partners, including wireless carriers. These entities may use your information to provide you with services you request, make predictions about your interests and may provide you with promotional materials, advertisements and other materials.
- • Service Providers. We also may disclose your information to companies that provide services for or on behalf of us, such as companies that help us with billing or that send emails on our behalf. These entities are limited in their ability to use your information for purposes other than providing services for us.
- • Other Parties When Required by Law or as Necessary to Protect Our Services. There may be instances when we disclose your information to other parties:
- • to comply with the law or respond to compulsory legal process (such as a search warrant or other court order);
- • to verify or enforce compliance with the policies governing our Services; and
- • to protect the rights, property, or safety of Samsung, or any of our respective affiliates, business partners, or customers.
- • Other Parties in Connection with Corporate Transactions. We may disclose your information to a third party as part of a merger or transfer, or in the event of a bankruptcy.
- • Other Parties with Your Consent or at Your Direction. In addition to the disclosures described in this Privacy Policy, we may share information about you with third parties when you consent to or request such sharing.
YOUR CHOICES
We offer a variety of choices about how we use your information. You can make choices about whether to receive promotional communications from us by following the unsubscribe instructions included in the communication. In addition and often times, you can also make choices by changing your settings for specific Services or when we give you a just-in-time notice, or by visiting relevant webpages.
WHAT DO WE DO TO KEEP YOUR INFORMATION SECURE?
We have put in place reasonable physical and technical measures to safeguard the information we collect in connection with the Services. However, please note that although we take reasonable steps to protect your information, no website, Internet transmission, computer system or wireless connection is completely secure.
CONSENT TO INTERNATIONAL TRANSFER OF DATA
By using or participating in any Service and/or providing us with your information, you consent to the collection, transfer, storage and processing of your information outside of your country of residence (e.g., South Korea), consistent with this Privacy Policy. Please note that the data protection and other laws of countries to which your information may be transferred might not be as comprehensive as those in your country.
ACCESSING YOUR INFORMATION
Under the laws of some jurisdictions, you may have the right to request details about the information we collect and to correct inaccuracies in that information. Any further statutory user rights remain unaffected. If permitted by law, we may charge you a small fee for providing you with this ability. We may decline to process requests that are unreasonably repetitive, require disproportionate technical effort, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. If you would like to make a request to access your information, please contact our customer service department at http://help.content.samsung.com.
DATA RETENTION
We take reasonable steps to ensure that information about you is available only for so long as is necessary for the purpose for which it is processed, or longer if required under any contract, by applicable law, or for statistical purposes, subject to appropriate safeguards.
THIRD-PARTY LINKS AND PRODUCTS ON OUR SERVICES
Our Services may link to third-party websites and services that are outside our control. We are not responsible for the security or privacy of any information collected by websites or other services. You should exercise caution, and review the privacy statements applicable to the third-party websites and services you use.
We also may make available to you certain products or services (e.g., apps available through Samsung Apps) developed by third parties. Samsung is not responsible for these third-party products or services.
Third Parties that Provide Content, Advertising or Functionality on Our Services
Some of the content, advertising, and functionality on our Services may be provided by third parties that are not affiliated with us. For example:
- • We enable you to watch video content provided by content providers;
- • Third parties develop apps that we make available through the Samsung App Store;
- • Certain third parties may serve advertising or keep track of which advertisements users see, how often they see those advertisements, and what users do in response to them; and
- • We enable you to share certain materials on the Services with others through social networking services such as Facebook, Twitter, Google +, and LinkedIn.
These third-parties may collect or receive certain information about your use of the Services, including through the use of cookies, beacons, and similar technologies, and this information may be collected over time and combined with information collected across different websites and online services. Samsung does not control the data collection and use practices of these companies. Some of these companies participate in industry-developed programs designed to provide consumers choices about whether to receive targeted advertising. Please visit the websites operated by the Network Advertising Initiative “http://networkadvertising.org” and Digital Advertising Alliance “http://www.aboutads.info/” to learn more.
If you connect with a social networking service, we may receive and store authentication information from that service to enable you to log in, as well as other information that you allow us to receive when you connect with these services.
Also, please note that if you choose to connect with a social networking service on a device used by people in addition to you, those other users may be able to see information stored or displayed in connection with your account on the social networking service(s) with which you connect.
COOKIES, BEACONS AND SIMILAR TECHNOLOGIES
We, as well as certain third parties that provide content, advertising, or other functionality on our Services, may use cookies, beacons, and other technologies in certain areas of our Services.
Cookies
Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognize you across different websites, services, devices, and/or browsing sessions. Cookies serve many useful purposes. For example:
- • Cookies can remember your sign-in credentials so you don’t have to enter those credentials each time you log on to a service.
- • Cookies help us and third parties understand which parts of our Services are the most popular because they help us to see which pages and features visitors are accessing and how much time they are spending on the pages. By studying this kind of information, we are better able to adapt the Services and provide you with a better experience.
- • Cookies help us and third parties understand which ads you have seen so that you don’t receive the same ad each time you access a Service.
- • Cookies help us and third parties provide you with relevant content and advertising by collecting information about your use of our Services and other websites and apps.
When you use a web browser to access the Services, you can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences. The operating system of your device may contain additional controls for cookies.
Please note, however, that some Services may be designed to work using cookies and that disabling cookies may affect your ability to use those Services, or certain parts of them.
Other Local Storage
We, along with certain third parties, may use other kinds of local storage technologies, such as Local Shared Objects (also referred to as “Flash cookies”) and HTML5 local storage, in connection with our Services. These technologies are similar to the cookies discussed above in that they are stored on your device and can be used to store certain information about your activities and preferences. However, these technologies may make use of different parts of your device from standard cookies, and so you might not be able to control them using standard browser tools and settings. For information about disabling or deleting information contained in Flash cookies, please click here “http://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html”.
Beacons
We, along with certain third parties, also may use technologies called beacons (or “pixels”) that communicate information from your device to a server. Beacons can be embedded in online content, videos, and emails, and can allow a server to read certain types of information from your device, know when you have viewed particular content or a particular email message, determine the time and date on which you viewed the beacon, and the IP address of your device. We and certain third parties use beacons for a variety of purposes, including to analyze the use of our Services and (in conjunction with cookies) to provide content and ads that are more relevant to you.
By accessing and using our Services, you consent to the storage of cookies, other local storage technologies, beacons and other information on your devices. You also consent to the access of such cookies, local storage technologies, beacons and information by us and by the third parties mentioned above.
SOCIAL NETWORK PLUGINS
Our Services make use of social network plugins (“Plugins”). When you use a Service that contains Plugins, information may be directly transferred from your device to the operator of the social network. We have no influence on the data gathered by the Plugin. If you are logged into the social network, your use of our Service can be referenced to your social network account. If you interact with the Plugins, for example by clicking “Like”, “Follow”, or “Share”, or enter a comment, the information may automatically show in your social network profile. Even if you are not logged into your social network account, it may be possible that the Plugins transmit your IP address to the social network operators. Please consider this when using our Services.
For information about the social network operators of the Plugins used in our Services (“Operators”) please see below:
Operators of Plugins used in our Services
If you are a member of one or more of the following social networks and do not want the Operator to connect the data concerning your use of our Services with your member data already stored by the Operator, please log out of the social network before using our Services.
Facebook
Data controller: Facebook Ireland Limited, Hanover Reach, 5-7 Hanover Quay, 2 Dublin, Ireland (“Facebook”). For further information you may visit Facebook’s privacy policy website at “https://www.facebook.com/about/privacy/”.
Google+
Data controller: Google Inc., Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). For further information you may visit Google’s privacy policy website at “https://www.google.com/privacy”.
LinkedIn
Data controller: LinkedIn Ireland, Gardner House, Wilton Place, Wilton Plaza, Dublin 2, Ireland (“LinkedIn”). For further information you may visit LinkedIn’s privacy policy website at “http://www.linkedin.com/legal/privacy-policy?trk=hb_ft_priv”.
Twitter
Data controller: Twitter, Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA (“Twitter”). For further information you may visit Twitter’s privacy policy website at “https://twitter.com/privacy”.
FURTHER INFORMATION
If you have any specific questions, please contact us (EU Data Controller) at:
European Data Protection Officer
Samsung Electronics (UK) Limited
Samsung House, 1000 Hillswood Drive, Chertsey, Surrey KT16 0PS
In case users in Europe have questions about the payment of online services, please contact us at: Samsung Electronics GmbH
Samsung House, Am Kronberger Hang 6, 65824 Schwalbach/Ts., Deutschland
Email: through the “Contact Us” section of http://help.content.samsung.com.
Samsung Electronics (UK) Limited
Samsung House, 1000 Hillswood Drive, Chertsey, Surrey KT16 0PS
In case users in Europe have questions about the payment of online services, please contact us at: Samsung Electronics GmbH
Samsung House, Am Kronberger Hang 6, 65824 Schwalbach/Ts., Deutschland
Email: through the “Contact Us” section of http://help.content.samsung.com.
Privacy Notice for Customization Service
To use the Customization Service, you must first have a Samsung Account. Our Privacy Policy at https://account.samsung.com/membership/pp (“Samsung Privacy Policy”) will apply to your use of your Samsung Account and the Customization Service. This Privacy Notice provides additional details about how your personal information may be collected, used, shared and stored in connection with the Customization Service, and should be read together with the Samsung Privacy Policy. Samsung Electronics UK Limited is the data controller for the processing of personal information. In case of any inconsistency or conflict between the terms of this Privacy Notice and the Samsung Privacy Policy, the terms of this Privacy Notice shall prevail.
What is the Customization Service?
Samsung devices, apps and services (each a “Service” and collectively, the “Services”) are designed to provide you with customized services by predicting your desires and needs in a smart and intelligent manner. Samsung’s Customization Service provides an enhanced user experience, including customized content and recommendations, based on the information obtained about you and your use of the Services. For example, the Customization Service can improve your user experience with the Services by offering hints and information customized for you when you use Samsung’s voice recognition service, or remembering music you used to listen to on rainy days and recommending it later. Furthermore, if you give the command, “Remind me to buy a bottle of water when I am almost home,” the Customization Service can remember the command and remind you to purchase a bottle of water when you are almost home.
Samsung devices, apps and services (each a “Service” and collectively, the “Services”) are designed to provide you with customized services by predicting your desires and needs in a smart and intelligent manner. Samsung’s Customization Service provides an enhanced user experience, including customized content and recommendations, based on the information obtained about you and your use of the Services. For example, the Customization Service can improve your user experience with the Services by offering hints and information customized for you when you use Samsung’s voice recognition service, or remembering music you used to listen to on rainy days and recommending it later. Furthermore, if you give the command, “Remind me to buy a bottle of water when I am almost home,” the Customization Service can remember the command and remind you to purchase a bottle of water when you are almost home.
What types of information may the Customization Service collect about you?
The more the Customization Service understands and learns about you, the faster and more accurately it can provide you with customized content and information. The Customization Service is designed to help understand your interests, preferences, and location, and collects and analyzes information about you in various ways, including:
The more the Customization Service understands and learns about you, the faster and more accurately it can provide you with customized content and information. The Customization Service is designed to help understand your interests, preferences, and location, and collects and analyzes information about you in various ways, including:
Apart from the information specified above, the Customization Service may also collect information about you, your devices and apps, and your use of the Services in ways that we describe to you at the time of collection or otherwise with your consent. The Customization Service provides you with choices regarding how the Customization Service may use and analyze certain types of personal information, such as your call and text message history, geolocation data, internet browsing history. The Customization Service also provides you with the choice to opt out of the Customization Service’s use of your personal information for advertising purposes. For more information, please see the “Your Rights and Choices” section, below.
How is the collected information used?
The Customization Service will analyze the information specified above through an automated system, and provide the analyzed data to the Services and third-party apps you authorized for the following purposes:
The Customization Service will analyze the information specified above through an automated system, and provide the analyzed data to the Services and third-party apps you authorized for the following purposes:
You can stop the collection and use of certain information as described in the “Your Rights and Choices” section, below. Please note that, as certain information is necessary for each of the Services to provide you with the Customization Service, the optimum user experience can only be ensured when you permit the Customization Service access to all information.
Customized Advertising and Direct Marketing
The Customization Service may collect, analyze and share information about your use of the Services and online activities, over time and across third-party websites and apps, as well as across devices, to provide you with advertising and direct marketing communications (collectively, “Ads”) about products and services offered by Samsung and third parties that are tailored to your interests. Where required by applicable law, we will obtain your consent for the processing of your personal information for direct marketing purposes. You may opt out of the Customization Service’s use of this information for customized Ads via the My profile > Manage Samsung Account Settings menu in your Samsung Account, by turning off “Advertisement Using Customization Service.” Please note that disabling this option may not stop all of the Ads (including customized Ads) provided by Samsung. You may continue to receive Ads from Samsung if you have consented to receiving them from other Services. Please visit the Settings menu in the applicable Service for more information on how to opt out of such Ads from other Services.
The Customization Service may collect, analyze and share information about your use of the Services and online activities, over time and across third-party websites and apps, as well as across devices, to provide you with advertising and direct marketing communications (collectively, “Ads”) about products and services offered by Samsung and third parties that are tailored to your interests. Where required by applicable law, we will obtain your consent for the processing of your personal information for direct marketing purposes. You may opt out of the Customization Service’s use of this information for customized Ads via the My profile > Manage Samsung Account Settings menu in your Samsung Account, by turning off “Advertisement Using Customization Service.” Please note that disabling this option may not stop all of the Ads (including customized Ads) provided by Samsung. You may continue to receive Ads from Samsung if you have consented to receiving them from other Services. Please visit the Settings menu in the applicable Service for more information on how to opt out of such Ads from other Services.
How can I delete information obtained by the Customization Service?
Information collected and analyzed by the Customization Service will be deleted after you delete your Samsung Account. You also may request the deletion of specific categories of data that have been collected and analyzed by the Customization Service at any time, even before deleting your Samsung Account, via the Privacy Settings menu in your Samsung Account. Please note that, in some cases, it may take some time before the information saved on our servers is completely deleted.
Information collected and analyzed by the Customization Service will be deleted after you delete your Samsung Account. You also may request the deletion of specific categories of data that have been collected and analyzed by the Customization Service at any time, even before deleting your Samsung Account, via the Privacy Settings menu in your Samsung Account. Please note that, in some cases, it may take some time before the information saved on our servers is completely deleted.
What happens if I delete information collected by the Customization Service or stop the Customization Service’s collection of some of the information?
If you delete collected information, the accuracy and/or quality of the customized content delivered to you by the Customization Service may decrease. Moreover, some customization features may require information that you have deleted or to which you have denied the Customization Service access, and it may only be possible to resume receiving those features by allowing the Customization Service to collect and use the relevant information again.
If you delete collected information, the accuracy and/or quality of the customized content delivered to you by the Customization Service may decrease. Moreover, some customization features may require information that you have deleted or to which you have denied the Customization Service access, and it may only be possible to resume receiving those features by allowing the Customization Service to collect and use the relevant information again.
To whom do we disclose your personal information?
We do not disclose personal information about you to third parties through the Customization Service, except as described in this Privacy Notice and the Samsung Privacy Policy. We may share your personal information with our subsidiaries and affiliates and with third-party service providers who help us to provide the Customization Service.
We do not disclose personal information about you to third parties through the Customization Service, except as described in this Privacy Notice and the Samsung Privacy Policy. We may share your personal information with our subsidiaries and affiliates and with third-party service providers who help us to provide the Customization Service.
How We Protect Your Personal Information
We maintain administrative, technical and physical safeguards designed to protect the personal information we obtain through the Services and the Customization Service against unlawful or unauthorized destruction, interference, loss, alteration, access, disclosure or use.
We maintain administrative, technical and physical safeguards designed to protect the personal information we obtain through the Services and the Customization Service against unlawful or unauthorized destruction, interference, loss, alteration, access, disclosure or use.
Your Rights and Choices
Samsung respects the choices made by you and strives to offer a variety of ways for you to control your information. You may, at any time, disable the Customization Service via the “Customization Service” option in the Settings menu of your Samsung Account, in which case Samsung will suspend the provision of customized content and information, as well as the Customization Service’s collection and analysis of your information. In addition, if you change the settings described in the “Customized Advertising and Direct Marketing” section, above, information collected and analyzed by the Customization Service may no longer be utilized for advertisement purposes.
Samsung respects the choices made by you and strives to offer a variety of ways for you to control your information. You may, at any time, disable the Customization Service via the “Customization Service” option in the Settings menu of your Samsung Account, in which case Samsung will suspend the provision of customized content and information, as well as the Customization Service’s collection and analysis of your information. In addition, if you change the settings described in the “Customized Advertising and Direct Marketing” section, above, information collected and analyzed by the Customization Service may no longer be utilized for advertisement purposes.
Furthermore, you can specify the categories of information that the Customization Service may collect and analyze, as well as the Customization Service’s support for certain Services. However, any subsequent decisions will not affect the information already collected and analyzed by the Customization Service, and disabling the Customization Service will not cause information previously collected and analyzed by the Customization Service to be deleted. Even if you disable the Customization Service, you can still use the default features provided by each of the Services. You can select a variety of options, outlined below:
•To change the Customization Service’s settings on each of the devices registered to your Samsung Account, please perform the following:
- Smartphones/Tablets: Settings > Cloud and accounts > Accounts > Samsung account > Privacy > Customization Service
• To change the Customization Service’s settings for all devices registered to your Samsung Account, please perform the following:
-Website: https://account.samsung.com > Personal information settings
-Smartphones/Tablets: Settings > Cloud and accounts > Accounts > Samsung account > My Profile > Manage Samsung account > Customization Service
The specific settings above may be subject to change with updated or new device models supporting the Customization Service. Please note that your customized user experience may change as a result of disabling the Customization Service.
You may be entitled, in accordance with applicable law, to object to or request restriction of processing of your personal information, and to request access to and rectification of your own personal information. Requests can be made via our customer service department at https://help.content.samsung.com.
SAMSUNG GLOBAL PRIVACY POLICY - SMART TV SUPPLEMENT
Samsung’s Smart TV service offers a set of features that provide enhanced video content, customized TV experiences, movies, connections to social networking services, and the ability to control and interact with your Smart TV with voice commands. We collect, use, share, and store information through your Smart TV in the ways described in the Samsung Privacy Policy. This Supplement provides additional details about the privacy practices of some Smart TV features.
Interactive and Customized Content
The Smart TV is designed to enable you to easily find and access video programming and other content. For example, you may access information about live television programs distributed to you by your cable or satellite operator and on-demand video content offerings distributed by third-party content providers through searchable guides displayed on your Smart TV.
In the case of live television programs, we determine what content is available to you based in part on your postcode. In addition, the Smart TV helps you find and experience other Smart TV content more relevant to you by highlighting programming and content that is likely to interest you or providing additional services that will enhance your viewing experience. We base these recommendations and additional services on:
- • Information about content that you have watched, purchased, downloaded, or streamed through Samsung applications on your Smart TV or other devices;
- • Information about applications you have accessed through the Smart TV;
- • Information about your clicks on the “Like,” “Dislike,” “Watch Now,” and other buttons on your Smart TV;
- • The query terms you enter into Smart TV search features, including when you search for particular video content;
- • Other Smart TV usage and device information, including, but not limited to, IP address, information stored in cookies and similar technologies, information that identifies your hardware or software configuration, browser information, and the page(s) you request.
Please visit the “settings” menu of your Smart TV for choices that may be available to you if you do not wish to continue to receive personalized recommendations or certain enhanced features on your Smart TV. If you disable such personalized recommendations or additional features, then the information and content displayed on your Smart TV may not be as relevant to you. Samsung may still collect information about your usage of the Smart TV for the purposes described in this Samsung Privacy Policy.
Interest-Based Advertisement
By enabling the Interest-Based Advertisement feature on your Smart TV, you can choose to make content and advertising served to your Smart TV or across various Samsung and third-party platforms or devices, including linear commercials, on the web, mobile devices, and tablets more relevant to you.
To provide the Interest-Based Advertisement feature, we collect video snippets of the program that you watch and use this information in order to return content or advertisements that may be more relevant to your tastes based on your TV “viewing history”.
Your TV “viewing history” includes information about the networks, channels, websites visited and programs viewed on your Smart TV and the amount of time spent viewing them.
We may use automatic content recognition (ACR) and other technologies to capture this TV viewing history.
Your Smart TV “viewing history” may be supplemented with other types of information as described in the main body of this Privacy Policy, such information will include data about the usage of your Smart TV as well as technical information about your devices, such as model specifications and the IP address. When an ad is served to you, we may also log the fact that your device received that ad, as well as the webpage or other place where you viewed it.
We may also seek to collect information using cookies, beacons and similar technologies. Please see the Samsung Privacy Policy for more information about how these work and how you can control their use.
You may disable the Interest-Based Advertisement feature at any time by visiting the “settings” menu on your Smart TV. However, if you disable the Interest-Based Advertisement feature, it will not affect whether you receive other types of ads and marketing that is not specifically based on TV viewing history or Smart TV usage information, for example ads based on generalized regional or statistical data. The only difference will be that such ads will not be based on your Smart TV “viewing history”.
PSID
Your Smart TV viewing history and usage information for the purposes of providing interest based advertisements will be linked to a randomized, non-persistent and resettable device identifier called the Personalised Service ID or “PSID”.
You may reset your PSID at any time by visiting the settings menu on your Smart TV, and once reset your Smart TV viewing history and Smart TV usage information with respect to interest based advertisements will be de-linked from its previous PSID. Bear in mind that if you reset your PSID, the quality of customized and interest based advertisements may not be fine-tuned.
Voice Recognition
You can control your Smart TV, and use many of its features, with voice commands.
If you enable Voice Recognition, you can interact with your Smart TV using your voice. To provide the Voice Recognition feature, your voice commands will be transmitted (along with information about your device, including device identifiers) to us and we will convert your voice commands into text to provide the Voice Recognition features. In addition, Samsung may collect voice commands and associated texts so that we can evaluate and improve the features. Samsung will collect your voice commands only when you make a specific search request to the Smart TV by clicking the activation button either on the remote control or on your screen and speaking into the microphone on the remote control.
If you do not enable Voice Recognition, you will not be able to use the voice recognition features. You may disable Voice Recognition data collection at any time by visiting the “settings” menu. However, this would prevent you from using the Voice Recognition features
Third Parties
Please note that when you watch a video or access applications or content provided by a third-party, that provider may collect or receive information about your Smart TV (e.g., its IP address and device identifiers), the requested transaction (e.g., your request to buy or rent the video), and your use of the application or service. Samsung is not responsible for these providers’ privacy or security practices. You should exercise caution and review the privacy statements applicable to the third-party websites and services you use.
Country-Specific Features
Please note that one or more of the features described in this Smart TV Supplement may not be available to you depending on where you live.
SAMSUNG GLOBAL PRIVACY POLICY - MOBILE DEVICE SUPPLEMENT
Samsung mobile devices, wearables and other related technologies and services (collectively, our “Mobile Devices”) offer a wide range of features including those allowing users to monitor and improve their fitness and well-being, improve their user experience, make mobile payments and control their Mobile Devices with voice commands. When you use our Mobile Devices we collect, use, share and store your information in the ways described in the Samsung Privacy Policy. This Supplement provides additional details about how we use that information to provide our Mobile Device features.
Standard Information about your Mobile Device
When you activate your Mobile Device or use its internet connected features, information is collected. This includes information about your Mobile Device, such as your IP address, OS version, regional and language settings, and IMEIs and other unique device identifiers. It also includes information about how, when and for how long you use your Mobile Device.
As described in the Privacy Policy, we use standard information about your Mobile Device for operation, maintenance, and improvement purposes and may share standard information about your Mobile Device with business partners such as your wireless carriers, or with service providers that provide services on our behalf.
Third Parties
Please note that when you use a feature provided by a third-party, including your wireless carrier, that provider may collect or receive information about your Mobile Device (e.g., its IP address and device identifiers), the requested transaction (e.g., your request to buy or rent the content), and your use of the application or service. Samsung is not responsible for these providers’ privacy or security practices. You should exercise caution and review the privacy statements applicable to the third-party websites and services you use.
Specific Features
Please note that one or more of the features described in this Supplement may not be available to you depending on your model version, your service provider or where you live.
Samsung Health
The Samsung Health application, connected applications and associated accessories (collectively “Samsung Health”) is an all-in-one companion designed to encourage a healthy lifestyle. With Samsung Health, you can track your everyday activities; get coaching to reach your daily fitness goals and milestones; and measure and manage factors such as your heart rate, SpO levels, and stress level.
The purpose of processing data for Samsung Health is to provide the service or feature that you request, including data back-up and sync services for Samsung account users, to provide data analysis and statistics to enhance your wellness and to improve Samsung Health itself and its offerings. Data can be collected either through sensors on your Mobile Device or when you actually enter your own data into the applicable Mobile Device or related application or accessory.
Further information on the way we process your information is described in the Samsung Health Privacy Notice, viewable in the Settings menu of the Samsung Health application.
Enhanced Features
Enhanced Features is a bundled set of services designed to simplify and improve the ways in which you can share and connect with your friends. With the currently available Enhanced Features for example, you can share your profile and view images from your friends using Profile sharing; and easily share files with your friends using Simple Sharing.
To provide Enhanced Features, we will need to collect your phone number, information from your contacts list and access to messages.
You have the choice to disable Enhanced Features in its entirety, or in the alternative, you can pick and choose which of the services you wish to use, by visiting your Profile in your Contacts of your Mobile Device. In addition, based on how you choose to use Enhanced Features, you can choose what categories of data you will share, as well as which friends to share with.
Samsung Pay
Samsung Pay is an easy and safe way to make debit and credit card purchases using your compatible Mobile Device. To use Samsung Pay and initiate the card registration process, identification and verification data will be submitted to your bank from your Mobile Device. This includes Samsung account information and Samsung Pay usage data, device information, location information (i.e., where you are when you register your card) if location settings are enabled, and card information and billing address, which is sent to your card issuer, passing through our servers. This information is encrypted by your Mobile Device and sent to your bank over Samsung servers. We never access any card or bank details.
Once your Mobile Device has been enrolled, all transaction data is transmitted securely between your Mobile Device and your issuer and bank. Recent transaction history is available on your Mobile Device and is known only to you, your bank and card issuer. We do not collect any information on the transactions you make or the device or account used to make transactions. We may, however, aggregate and anonymize information collected regarding your attempts to make purchases using Samsung Pay to understand the way people use Samsung Pay so that we can improve it by making it more convenient and useful for our customers.
Further information on the way we process your information is described in the Samsung Pay Privacy Notice, viewable in the Settings menu of the Samsung Pay application.
Voice Services
You can control your Mobile Device, and use many of its features, with voice commands.
Depending on your model and region you can command your Mobile Device to activate certain features such as playing songs from playlist or perform web searches using S Voice. Further, you can control everything you’ve done with touch interface using your voice command with Bixby. You can also receive language translation support through S Translator, dictate memos through Voice Memo or activate features while driving by speaking to your Mobile Device after enabling Car Mode.
To provide the Voice Services, some voice commands may be transmitted (along with information about your device and its usage, including device identifiers) to a third-party service provider that converts your voice commands to text. In addition, Samsung may collect and your device may capture voice commands and associated texts so that we can provide you with Voice Services and evaluate and improve the features.
Samsung Advertising ID
In order to make the content and advertising on your mobile device more relevant to you, we will collect information about your usage of your mobile device and services.
Information about your mobile device usage that is collected for the purposes of providing customised marketing will be linked to a randomised, non-persistent, and resettable device identifier called the Samsung advertising ID. You may reset your Samsung advertising ID at any time via the Settings menu on your mobile device and your previous usage information with respect to customised marketing will be de-linked and separated from what is collected under the new Samsung advertising ID. However, if you reset your Samsung advertising ID, the customised marketing may not be best aligned to your personal interests. You may also opt out from receiving customised marketing at any time via the Settings menu in the applicable Samsung service application on your mobile device.
However, even if you opt out from receiving customised marketing, it will not affect whether or not you receive other types of ads and marketing on your mobile devices. The only difference will be that those ads will not be based on the usage information of your mobile device.
Please also bear in mind that Samsung may still collect information about your usage of your mobile device for other purposes as described in the main body of this Privacy Policy.
SAMSUNG GLOBAL PRIVACY POLICY – SMARTTHINGS SERVICES SUPPLEMENT
SmartThings services include but are not limited to IoT plug-ins, devices, software and other SmartThings-related products and services (“SmartThings Services”) and are provided by Samsung’s subsidiary SmartThings, Inc. (665 Clyde Ave, Mountain View, CA 94043, United States) (“SmartThings”).
The Samsung Privacy Policy and this Supplement govern the SmartThings Services when you use the SmartThings Services as a service in connection with your Samsung Account. A reference in the Samsung Privacy Policy to “Services” or “Service” includes the SmartThings Services. A reference to “we” includes Samsung Electronics Col, Ltd., and its affiliates, including SmartThings.
Not for minors
The Children's Online Privacy Protection Act ("COPPA") requires that online service providers obtain parental consent before they knowingly collect personally identifiable information online from children who are under 13. We do not knowingly collect or solicit personally identifiable information from children under 13; if you are a child under 13, please do not attempt to register for SmartThings Services or send any personal information about yourself to us.
If we learn we have collected personal information from a child under 13, we will delete that information as quickly as possible. If you believe that a child under 13 may have provided us personal information, please contact us at support@smartthings.com.
Voice, video and other enhanced features
As described in this Samsung Privacy Policy, we collect information about you that you provide directly to us. This includes when you use some features of SmartThings Services, including connecting and syncing devices that will allow us to collect your designated geo-fence, group and device names, device location names, device or group images, SmartApp names, SmartApp configuration details, and third-party account credentials.
Some devices and features you connect to SmartThings Services will automatically report information to our servers (including information that you may have provided when setting up or configuring that device), which may include personal information. For example, if you connect a temperature sensor to SmartThings Services, the temperature information from that sensor will be transmitted to SmartThings Services, along with any identifying information that you have chosen to associate with that sensor (e.g., the device name, group name, and location name that you have assigned to the sensor within the SmartThings Services). The type of information that is collected from each device will vary depending on the device type.
In addition, if you connect any video or audio recording devices to the SmartThings Services (e.g., video cameras), you enable the streaming or recording features of those devices to be transmitted to, and stored on, SmartThings Services. We may capture, process and analyze this video and audio information to provide SmartThings Services and other Services (e.g., to detect motion or other activity, to provide you with notifications, to provide access to stored audio/video clips, etc.), and as otherwise permitted by this Samsung Privacy Policy. You may change your configuration and settings not to share such information. Please note that if you choose not to enable video/audio storage or recording services through SmartThings Service for a particular device, then we do not store the video/audio information streamed from that device.
Third Parties
Please note that when you connect SmartThings Services to third party devices, or use and access applications or content provided by a third-party, that third-party may collect or receive information about you (e.g. device identifiers) and your use of the SmartThings Services or other Services. We are not responsible for these providers’ privacy or security practices. You should exercise caution and review the privacy statements applicable to the third-party websites and services you use.
Interactive and Customised Services
Certain user profile information, including without limitation a user’s name, location, and any content that such user has uploaded to SmartThings Services, may be displayed to other users to facilitate user interaction within SmartThings Services. Your account privacy settings may allow you to limit the other users who can see the information in your user profile and/or what information in your user profile is visible to others.
Any content you upload to your public user profile, along with any information or content that you voluntarily disclose online in a manner other users can view (on discussion boards, in messages and chat areas, etc.) becomes publicly available, and can be collected and used by others.
Your user name may also be displayed to other users if and when you send messages or comments or upload content through SmartThings Services and other users can contact you through messages and comments. Additionally, if you sign into SmartThings Services through a third party social networking site or service, your list of "friends" from that site or service may be automatically imported to SmartThings Services, and such "friends”, if they are also registered users of SmartThings Services, may be able to access certain non-public information you have entered in user profile. We do not control the policies and practices of any other third party site or service.
Affiliate businesses and third parties
As disclosed in this Samsung Privacy Policy, we may promote and advertise, either alone or jointly with affiliates, partners and third party websites in which we are affiliated with to provide customized ads and products to you. We share your personal information with these parties only to the extent it is related to a transaction, service to which you have explicitly accepted, for example in this Privacy Policy. If you decide you no longer want to share personal information with an affiliated business or third party,you may no longer be entitled to receive certain benefits from the affiliated business or have access to SmartThings Services without establishing a new account or relationship with us.
Account and security
Some SmartThings Services require an account and the creation of a password or a PIN number. If you access your account via a third party site or service, you may have additional or different sign-on protections via that third party site or service. You must prevent unauthorized access to your account and personal information by selecting and protecting your password, PIN number and/or other sign-on mechanism appropriately and limiting access to your computer or device and browser or application by signing off after you have finished accessing your account.
Aggregating personal information
We may anonymize personal information in a manner that cannot identify you individually, and provide that information to our affiliates and partners or use that information for marketing or promotional items (“aggregate information”). We may also provide aggregate information to our affiliates and partners, who may use such information to understand how often and in what ways people use the Services, including SmartThings Services.
SmartThings Services account and access
In addition to your choices and access rights described in this Samsung Privacy Policy, you may also be able to access and update your personal information in your account, including: name and password/PIN number, shipping address, billing address, credit card information, email address, location, group and device information, user profile and SmartApp information.
If you have additional access questions, you can email us at: support@smartthings.com.
Termination
You may request deletion of your SmartThings Services and account by emailing us at support@smartthings.com.
Please note that some information may remain in our records after your deletion in order meet certain business needs and / or comply with retention requirements.
Conflict of privacy provisions
In the event of any express conflict between this SmartThings Services Supplement and the terms in the Samsung Privacy Policy, the terms of this SmartThings Services Supplement shall govern solely with respect to that conflict.
Questions about SmartThings Services and this Supplement
Please contact us by one of the following means and we will try to resolve your concerns:
Email: [support@smartthings.com] or visit our support page at [www.smartthings.com]
Changes to this Policy
Please check back for amendments to this Policy. If we make significant amendments we will notify you by sending you a message through the SmartThings Services, to your Samsung Account, or by email to notify you of those changes and give you the opportunity to review the revised Policy before continuing to use the SmartThings Services.
Samsung printing and copier products are now part of the HP product family. Please refer to the HP Privacy Statement at the following link: www.hp.com/go/privacy.
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